Human oversight
Put the decision with the right person.
Design approval, review and escalation into an agent workflow before it is asked to act.
Define what the agent is doing
There is a meaningful difference between finding information, preparing a recommendation and executing a change. Name those responsibilities separately so everyone understands where the agent's role ends.
Make approval a working step
An approval should include the proposed action, the supporting context and the expected effect. Identify the person or role who can approve it, and define what happens if the request is changed, declined or left unanswered.
Use the right level of review
Low-impact, reversible work may have a different review path from a consequential operational action. Decide that boundary with the people responsible for the process. Do not infer permission simply because a tool is connected.
Design for exceptions
- Escalate when required information is missing or contradictory.
- Stop when the requested action falls outside the approved scope.
- Give reviewers a way to correct the proposed next step.
- Define when the workflow returns to the existing manual process.
Learn from the decisions
Review where people intervene, what they change and why. Those observations help improve the workflow without treating more automation as the only measure of progress.
Human oversight is an operating practice. It needs clear ownership, usable review steps and a team that understands the limits of the system.